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  • eCentral - New Look

    Back from the dead, eCentral has a new look, feel and seems faster. Looks as if Kodak has been listening to the GUA users and has been working hard on eCentral and some new features. Now would be a good time to go and check it out, then reply here and tell me/Kodak what you think!

    This is your voice at work, lets hear it!

    Viva Kodak! - tc
    Thomas R. Clifford, Jr.
    Graphic Users Association Past President
    _______________________________________
    | HC Miller | Director Digital Development |
    | Phone: 920-965-9722 | e-mail: tomc@hcmiller.com |
    | www.hcmiller.com | Mac 512 KE | Syquest 44 MB | Apple LaserWriter | HyperCard 2.4.1 |
    | Preps 5 | twitter.com/tommytrc |


    sigpic

  • #2
    Re: eCentral - New Look

    new look al....right, but I am still not able to submit request for support thru eCentral.
    Last edited by thashimoto; 10-25-2006, 06:23 PM.
    InSite 8 | Prinergy 8 | PHP | MS SQL | MySQL | JQuery | MOTOR ON!
    ----------------------------------------------------
    Cenveo
    toshi.hashimoto@cenveo.com

    Comment


    • #3
      Re: eCentral - New Look

      What happens when you submit an article. Why can't you do it?

      tc

      Originally posted by thashimoto
      new look al....right, but I am still not able to submit request for support thru eCentral.
      Thomas R. Clifford, Jr.
      Graphic Users Association Past President
      _______________________________________
      | HC Miller | Director Digital Development |
      | Phone: 920-965-9722 | e-mail: tomc@hcmiller.com |
      | www.hcmiller.com | Mac 512 KE | Syquest 44 MB | Apple LaserWriter | HyperCard 2.4.1 |
      | Preps 5 | twitter.com/tommytrc |


      sigpic

      Comment


      • #4
        Re: eCentral - New Look

        I am getting error saying page not found.
        InSite 8 | Prinergy 8 | PHP | MS SQL | MySQL | JQuery | MOTOR ON!
        ----------------------------------------------------
        Cenveo
        toshi.hashimoto@cenveo.com

        Comment


        • #5
          Re: eCentral - New Look

          Does this happen on all your machines. Founds like some weird browser setting or firewall issue. I do not have any issues like this at all. Anyone in Kodak land have anything to add?
          Thomas R. Clifford, Jr.
          Graphic Users Association Past President
          _______________________________________
          | HC Miller | Director Digital Development |
          | Phone: 920-965-9722 | e-mail: tomc@hcmiller.com |
          | www.hcmiller.com | Mac 512 KE | Syquest 44 MB | Apple LaserWriter | HyperCard 2.4.1 |
          | Preps 5 | twitter.com/tommytrc |


          sigpic

          Comment


          • #6
            Re: eCentral - New Look

            Hi Guys,

            We're working on this. It isn't a browser issue but a back end issue related to a site id change at Toshi's site some time back. It should be fixed shortly.

            Michelle

            Comment


            • #7
              Re: eCentral - New Look

              Like the new layout.
              Especially the quick links, they make entering a service request quicker.
              Bryan Riegal
              Prepress Systems Specialist
              Prinergy Powerpack 8.0.2: RBA : Pandora 8.0 : Epson P9000 spectroproofers : Magnus VLF MCU : paper & pencil (with undo feature)

              Comment


              • #8
                Re: eCentral - New Look

                I clicked on a link on the eCentral page (specifically: What's Popular > Brisque 5.x: Do not update to Java J2SE 5.0) and it take's me to the Knowledgebase search page where I stil need to do a search for the article.

                Can't/shouldn't the link take me straight to the Article?

                Comment


                • #9
                  Re: eCentral - New Look

                  Paul,

                  We realize that not being able to direct reference to the Knowledgebase is a major limitation and it is something we want to fix in the future. The KB id number is included after the link on the home page so you don't need to do a search - just enter the KB ID number. A trick would be to copy the KB id number then click the link. That way you don't even need to try to remember the reference number.

                  Michelle
                  eCentral Team

                  Comment


                  • #10
                    Re: eCentral - New Look

                    Michelle,

                    I am still getting same error message when I try to click "submit new request".
                    InSite 8 | Prinergy 8 | PHP | MS SQL | MySQL | JQuery | MOTOR ON!
                    ----------------------------------------------------
                    Cenveo
                    toshi.hashimoto@cenveo.com

                    Comment


                    • #11
                      Re: eCentral - New Look

                      I am having a slightly different problem. I can submit a Request no problem. (I have had a bunch of them in the last couple weeks) When I try to look up requests through the site, it just stalls out. I have been able to go to other machines (PC) and it works fine.

                      Mac G5 Dual 2 ghz
                      OS 10.4.8
                      Safari 2.0.4

                      As far as the look I would have liked something a little more drastic. It is ok though. Kind of busy on the main page.

                      Andy
                      Andrew Oswood | IWCO Direct
                      andrew.oswood@iwco.com | 952-470-6504

                      Comment


                      • #12
                        Re: eCentral - New Look

                        Andy,

                        eCentral doesn't fully support Safari yet and this looks like an area where there is still some incompatibility. We are hoping to have this resolved soon.

                        Michelle Dixon
                        The eCentral Team

                        Comment

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