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  • Request support broken on Ecentral

    Since two days, i a unable to open a new call or view/update a call on Ecentral
    I have always the database error messsage.

    does anyone the same experience with this ?
    Combépine Thomas
    Prepress Manager
    Fot Imprimeurs
    www.fot.fr
    Zac Satolas Green
    Pusignan
    69881 MEYZIEU CEDEX
    France

  • #2
    Re: Request support broken on Ecentral

    I was able to open a call yesterday afternoon in ecentral no problem. 4:00 pm central time.
    Thomas R. Clifford, Jr.
    Graphic Users Association Past President
    _______________________________________
    | HC Miller | Director Digital Development |
    | Phone: 920-965-9722 | e-mail: tomc@hcmiller.com |
    | www.hcmiller.com | Mac 512 KE | Syquest 44 MB | Apple LaserWriter | HyperCard 2.4.1 |
    | Preps 5 | twitter.com/tommytrc |


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    • #3
      Re: Request support broken on Ecentral

      Perhaps it's just the european part....
      Combépine Thomas
      Prepress Manager
      Fot Imprimeurs
      www.fot.fr
      Zac Satolas Green
      Pusignan
      69881 MEYZIEU CEDEX
      France

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      • #4
        Re: Request support broken on Ecentral

        Hi There,

        I'll ask the eCentral support folk to look into the request support feature and let us know if they can identify what is going on.

        Best regards,
        Lesley

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        • #5
          Re: Request support broken on Ecentral

          Hi,

          This was a problem that was effecting only European customers. The good news is that it is now fixed. If there are any further problems feel free to post another message or contact me directly.

          Michelle

          Michelle Dixon | eCentral Relationship Manager | Tel: +1.604.451.2720 ext: 2473

          michelle.dixon@creo.com | http://graphics.kodak.com

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          • #6
            Re: Request support broken on Ecentral

            I send e-mails to eCentral@creo.com to request to modify my account TWICE, but no reply.
            Is there anyone out there to look at eCentral e-mails or Kodak has no one available to read e-mails.

            Note:
            Thank you Michelle for quick response, and my account works fine.
            Last edited by thashimoto; 09-07-2006, 05:46 PM.
            InSite 8 | Prinergy 8 | PHP | MS SQL | MySQL | JQuery | MOTOR ON!
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            Cenveo
            toshi.hashimoto@cenveo.com

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